COMMUNICATIONS

Sagemcom Broadband Software Solutions give service providers the ability to manage and control their broadband network better than ever before. The software solutions provide comprehensive provisioning, configuration, maintenance and marketing tools for service providers, thereby reducing the complexity of next-generation communications for subscribers. The software is engineered to ease the installation process and ongoing support of subscribers with its centralized automation and control - all of which contribute to a quicker return on network investments for service providers by enabling new value-added services and enhancing the subscriber experience. The rising popularity of broadband services like VoIP (Voice over Internet Protocol), IPTV and other next-generation communications represent a significant profit potential for broadband service providers. However, adding more devices to the home network also increases complexity for subscribers. Supporting increasingly complex home networks can be time consuming and costly, involving lengthy technical support calls and potential on-site truck rolls. Through use of Sagemcom client and server based software solutions, service providers can drastically reduce the quantity and duration of support calls while having full control of the maintenance and upgrade of manageable devices to ensure smooth service delivery and a positive user experience.

Please select a solution for more information: 1. Broadband Service Activation Simplify service activation and installation for your subscribers. These software tools will help minimize support calls and ensure a positive installation experience. Sagemcom software solutions enable CD-less auto-provisioning, CD guides that include PC settings and application configuration or a combination of both. 2. Broadband Service Support Empower your support center with the tools they need to more quickly and accurately troubleshoot and resolve subscriber issues. Sagemcom software solutions offer both server based remote diagnostics as well as PC desktop tools for troubleshooting home network devices including modems, PCs, VoIP devices and set-top boxes. 3. Remote Device Management After services have been installed and activated, service providers can continue to maintain, configure and update devices under control of the Sagemcom remote management server. Remote management enables service providers to quickly and easily implement mass configuration changes, firmware updates and new revenue generating services activation. 4. Home Network Management As home networks become increasingly complex to manage and maintain, subscribers are looking for help and often call upon their service provider for assistance. Sagemcom software solutions offer user-friendly software tools that enable subscribers to manage their own home network without fuss or frustration. If a subscriber does contact the support center for help, the service provider can use remote management software to get a complete view of the subscriber’s home network devices and their status to aid in quickly resolving the issue.