Job Details REF: BB.R&D09.09.GD-SCE

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Technical support engineer - UK F/H - CDI

SAGEMCOM - RECHERCHE ET DÉVELOPPEMENT | Royaume-Uni - Ipswich | Published on : 27-10-2017 | REF: BB.R&D09.09.GD-SCE

About Sagemcom

Sagemcom is a worldwide high technology group with its headquarter in France. Thanks to its proven capacity for innovation, the group is in a leadership position in many markets. Sagemcom aims to become a world leader in broadband terminals, convergence and energy solutions. Sagemcom is a private independent group held by Charterhouse, as well as employees.

Leadership positions:
o Broadband Access (routers, gateways): N°1 in Europe
o Digital IPTV and TNT set-top boxes: N°1 in Europe
o Significant market shares on Energy market (Europe, Maghreb area), and optical fiber (Africa)

Job description

In order to provide a local point of contact for our customer based Ipswich, Sagemcom is looking for a Technical support engineer.

Main missions:

Provide technical support of operator customer full-time at operator locations
Interface to R&D, QA and external chipset suppliers
First analysis of issues reported by operator customers and finding reproduction scenarios for the SW development teams or system test teams
Develop the Sagemcom collaborative relationship with the customer on existing and future projects, both on Broadband Gateways and TV Set Top Boxes.
Work closely with our customer on the product introduction phase, particularly the elements of firmware and software validation testing.
Work closely with BT TSO in relation to longer term innovations and road map developments, such as next generation of Hubs and STBs, next generation of access technologies such as FTTP, next generation of WiFi technologies such as 802.11AX and whole-home, whole-office distributed WiFi, Hybrid LTE, etc.
Assist in customer RFx, ITT responses, presentations, and demonstrations, etc.

Job requirements

Knowledge in IP networks
Knowledge and expertise in testing Wifi - gateways
Experience in SW operating systems preferably embedded Linux
Knowledge of test equipments and backends
Customer oriented, ability to prioritise and manage time effectively in a dynamic environment
Analytical strength

Fluent English, French would be a plus.

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