Job Details REF: SE.R&D09.01-SCE

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Technical support Engineer Nordics M/W - CDI

SAGEMCOM - RECHERCHE ET DÉVELOPPEMENT | Suède - Stockholm | Published on : 25-07-2018 | REF: SE.R&D09.01-SCE

About Sagemcom

Sagemcom is a leading European group on the high added-value communicating terminals market (set top boxes, internet boxes, electricity meters, etc.) that is headquartered in France. Group turnover totals €1.8 billion, the headcount of 4,200 employees works in more than 40 countries, of which about 30% in France, and the group has been profitable since it was created. Sagemcom designs, manufactures and ships more than 22 million terminals worldwide every year.

Job description

In order to provide a Technical support to our Broadband customers in Nordics, Sagemcom is looking for a Technical support engineer based in Sweden.

Main missions:

- Provide technical support of Broadband operator customers in Nordics (Sweden, Denmark, Finland, Norway)
- Job will be based at our Nordics head office in Stockholm and will require regular travels in the region.
- Interface between Broadband customers in Nordics, Sagemcom R&D (based mainly in France but also in Tunisia and China) and Sagemcom Business Unit (based in France).
- First analysis of issues reported by operator customers and finding reproduction scenarios for the Software development teams or system test teams
- Develop the Sagemcom collaborative relationship with the customers on existing and future projects for Broadband Gateways (DSL Gateways, DOCSIS Gateways, GPON Gateways…)
- Work closely with our customers on the product introduction phase, particularly the elements of firmware and software validation testing.
- Assist in customer RFx, ITT responses, presentations, and demonstrations, etc.

Job requirements

- Knowledge in TCP/IP Network
- Knowledge in Broadband residential gateways
- Knowledge and expertise in testing Wifi - gateways
- Experience in Software operating systems preferably embedded Linux
- Knowledge of test equipment and backend
- Customer oriented, ability to prioritize and manage time effectively in a dynamic environment
- Analytical strength
- Communication, reporting, work in a team spirit

Fluent Swedish, English. French would be a plus.

Position based in Sotckholm.

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