Job Details REF: DAL.R&D08.3-SCE

Apply now

Senior System Engineer M/W - CDI


About Sagemcom

Sagemcom Broadband Solutions is looking for a System Engineer to provide technical support to our customers in North America (large Cable or Telecom operators) for our Broadband CPE product lines.

Familiar with the latest Hardware & Software technologies for Broadband operators, the System Engineer will contribute to innovative projects from initial concept specification and pre-sales activities to customer certification for commercial deployment and feature evolutions. Hands-on and well organized, the System Engineer will be instrumental to the success of problem resolution and troubleshooting.

The System Enginer will interface with multiple teams inside the organization (Product, Engineering, Sales), external partners (chipseters, Software companies, external labs) and multiple teams of our customers (Product, Engineering, Field ops). The SE will ensure accuracy of customer requirements, tracking of priorities and deliveries, and proper response to escalations. The SE will assist in building reporting tailored to multiple audience and creating impactful material for communications to customers.

This position is based in Dallas and reports to the SVP of Broadband Solutions for North America. Prior experience with Telecom operators and PON is strongly desired.

Job description

Job requirements


" Master's degree in Engineering or Computer Science.
" At least 5 years of experience in Engineering (Test, Support or R&D) in a similar industry
" Previous experience in the Telecom/Broadband or IT/Networking industry is preferred
" Previous experience in a Customer facing role

Skills and Knowledge:

" Familiarity with Broadband technologies such as PON, IP, Voice over IP, IPTV, Cable, Fiber, Wireless 4G/5G, Ethernet, WiFi, TR069, Mesh, IoT, Cloud-based solutions, Quality of Service
" Good oral & written communication in English
" Ability to work with remote teams in multiple time zones across North America, EMEA and Asia
" Good organization skills and autonomy to work on multiple project streams in parallel
" Proficiency in technical project management tools: JIRA, Bugzilla, MS Project, MS Teams, MS Office

Apply to this job

Back to the search result

The data provided by the candidate is used by Sagemcom for recruitment process.

By clicking here , I agree that my data will be kept by Sagemcom for a period of 2 years for the purpose of processing my application, in accordance with its policy of managing personal data

(*) Mandatory Fields
( **) File accepted : PDF and Word / Max weight 5 Mo

In accordance with data protection and freedom of information laws, we inform you that you have the right to access, rectify and delete information concerning you by postal mail Sagemcom 250 route de l'Empereur 92500 Rueil Malmaison