Sagemcom Privacy Policy

Statement: Sagemcom Broadband SAS and/or its affiliated companies (“Sagemcom”) may need to collect and process personal data relating to its customers or suppliers in the framework of its relationship with such customer or supplier and for its business. Sagemcom undertakes to collect and process personal data in accordance with applicable local law and the Regulation (EU) 2016/679 of the European Parliament and of the Council (General Data Protection Regulation or GDPR), on the protection of natural persons with regard to the processing of personal data, entered into force on May 25, 2018. In this respect, Sagemcom has based its privacy policy on the principles enacted by the GDPR.

Concerned Data: Sagemcom may, for professional use only, collect and process personal data such as name, surname, address, email address, mobile and fix phone number and any data indicated by a visitor of Sagemcom’s websites (“the Concerned Data”).

Processes of data: Sagemcom may process the Concerned Data for the following purposes (“the Purposes”):
- Fulfilment of Sagemcom’s obligations and rights with each customer or supplier;
- Performance of Sagemcom’s commercial activities, including internal procedures and marketing/prospection purposes;
- For the purposes defined in the Internet Data Protection.

Internet Data Protection

Sagemcom informs visitors to the site (hereinafter the “Site”) that it processes personal data via its website for the following main reasons:
- management of the Site;
- statistical analysis of Site usage;
- recruitment;
- management and follow-up of contacts with visitors; - after-sales service;
- market research.

Fields identified by an asterisk on forms present on the Site are mandatory. Failure to answer these questions may affect the processing of the request or render it impossible.

Subcontractors: Sagemcom, acting as data controller, may request some service providers, acting as data processor, to collect and process Concerned Data for the Purposes on its behalf. In such a case, Sagemcom requires its subcontractors to comply with the GDPR and puts in place mechanisms to warrant the same level of protection of the Concerned Data by its subcontractors.

Transfer of data within/outside of EU: Sagemcom is a worldwide company and may share, for the Purposes, some Concerned Data with its affiliated companies and subcontractors, which may be located in countries with different data protection rules. In such a case, Sagemcom enters into data transfer agreements to ensure such transfer and the resulting collection or process of Concerned Data comply with the GDPR and Sagemcom’s privacy policy.

Access to Data: Sagemcom allows the data subject to access to their personal data and to request the rectification of inaccurate data, the erasure or restriction of process of the Concerned Data in accordance with the GDPR, or the portability of the Concerned Data. Furthermore, the data subject may file a claim before the CNIL (Commission Nationale Informatique et Libertés) as the supervisory authority.

Contact: For any further information or to exercise your rights please contact the Sagemcom group Data Protection Officer: or Sagemcom Broadband SAS, DPO, 250 route de l’Empereur, 92500 Rueil Malmaison, France.


When someone visits the site, Sagemcom installs cookies on the hard disk of the visitor’s computer.

Cookies are data used by a web server to send status information to a user’s browser, and for the browser to send back status information to the original web server.

The status information may for example be a session login, a language, an expiry date, a response domain, etc.

This status information may be stored by the browser in various ways (a separate text file per cookie, a single file containing all cookies, possibility to encrypt this single file, etc.)  or not stored at all: it depends on the type of browser, its version, configuration, etc.

Cookies are used to keep this status information in the memory when a browser accesses different pages of a website or when the browser returns to the same website later.

Some of these cookies are only used to facilitate electronic communication.

Others are strictly necessary to provide an online communication service at your express request.

Finally, when a visitor visits the Site, the company collects information about the connection and the behaviour of visitors for statistical purposes (number of visitors, pages visited).

This information does not enable direct identification of visitors and Sagemcom undertakes no measures to identify visitors. In particular, it does not cross-reference personal data requested for example in forms on the site or when you connect to your private area with the information required for statistics, to identify you.

The company used Google Analytics, a website analysis service provided by Google Inc. (“Google”). Google Analytics uses cookies, which are text files placed on your computer, to help the website to analyse use of the site by visitors. The data generated by the cookies concerning your use of the site (including your IP address) will be sent and stored by Google on servers located in the United States. Google will use this information to assess your use of the site, to compile reports concerning the activity of the site for its publisher and to provide other services regarding the activity of the site and the use of the internet. Google may communicate this information to third parties in the event of a legal obligation or when these third parties process this data on behalf of Google, including in particular the publisher of this site. Google does not compare your IP address with any other data held by Google. You may deactivate the use of cookies by selecting the appropriate parameters in your browser. However, deactivating cookies may prevent the use of some functions of this site. By using this website, you expressly agree to the processing of your personal data by Google under the conditions and for the purposes described above.

You may visit  to refuse that Google Analytics installs cookies on your computer.

Most browsers are configured by default and accept the installation of cookies. However, if you so desire, you may deactivate the use of cookies by selecting the appropriate parameters in your browser.

Depending on the browser, the procedure may differ. Your attention is drawn to the fact that by configuring your browser to refuse cookies, some functions, pages or areas on the website will not be accessible.

With Internet Explorer 9, to refuse all cookies or some of them depending on their nature, you should go to “tools”, click on internet options, then on the confidentiality tab and select the confidentiality parameter “advanced”. To forbid cookies, you should check “ignore” automatic management of cookies and select “refuse”. If you want to choose whether to accept or refuse on a case by case basis, select the option “ask”. However, deactivating cookies may prevent some functions of the Site from working properly.

You can also decide which sites you want to authorize or refuse to install cookies on your computer. To do so: Click on the button Sites and enter the exact address of the site, then click on Authorize or Refuse then on OK.

You can delete the cookies that are already installed. To do so in Internet Explorer 9, go to Tools, then click on internet options, then on the general tab and under the navigation history, click on Delete. Check cookies and click on delete and then on ok to close.

With Google Chrome, to manage cookies:

- click on the spanner located in the browser’s toolbar. Go to Options, then click on the Advanced options tab and then on content Parameters in the section "Confidentiality".

In parameters, click on the Cookies tab.

To delete the cookies: you can delete all cookies or you can select the site and the cookie you want to delete. In the first case, click on Delete all and in the second case, after selecting, click on Delete. You can also delete the cookies for a given period and configure automatic deletion of cookies when the browser is closed by checking the box "Delete cookies and other site data when I close the browser" in the dialogue box Content parameters.

To block cookies by default

To block all cookies: select the option "Prohibit all sites from storing data".

To block only third-party cookies: check the box "Ignore the exceptions and block third-party cookies".

To block only third-party cookies: check the box "Ignore the exceptions and block third-party cookies". Check that the option "Authorize storage of local data” is checked, in order to authorize proprietary and third-party cookies. If you only want to accept proprietary cookies, check the box "Block all third-party cookies without exception".

To authorize cookies by default:

To authorize proprietary and third-party cookies, check that the option "Authorize storage of local data” is checked.

If you only want to accept proprietary cookies, check the box "Block all third-party cookies without exception".

Most sites need to install cookies, in particular to identify you. If you block all cookies, the site used may not work properly.