Job Details REF: ALL.R&D09.01-SCE

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Field application engineer M/F- Permanent contact - Germany - CDI


About Sagemcom

Sagemcom is a worldwide high technology group with its headquarter in France. Thanks to its proven capacity for innovation, the group is in a leadership position in many markets. Sagemcom aims to become a world leader in broadband terminals, convergence and energy solutions. Sagemcom is a private independent group held by Charterhouse, as well as employees.

Leadership positions:
o Broadband Access (routers, gateways): N°1 in Europe
o Digital IPTV, DVB and OTT set-top boxes: N°1 in Europe
o Significant market shares on Energy market (Europe, Maghreb area), and optical fiber (Africa)

Job description

In Germany, Sagemcom provides among others last generation gateways to its customers (Tier 1 operators). In order to support the growth of our activity in Germany, we are looking for a FAE.

You will be in a customer facing role analyzing customer requirements and aligning complex CPE hardware and software solutions to meet those requirements. This requires presentation of detailed product and technical knowledge to the customer and imparting a deep understanding of customer's technical requirements to internal teams.

Main responsibilities:

- Ownership of customer issues from reporting to resolution, including lab replication and validation of fixes.
- Documentation and clear communication of customer and project requirements to internal product and development teams.
- Provide pre-sales support including demos, lab evaluations and technical presentations.
- Build and maintain good relations with customers.
- Work with our different QA teams across the group.

Job requirements


- Bachelor's Degree (Master's Degree is a plus) in a technical field with minimum 5 years' experience in an engineering or technical role.
- Knowledge in IP/WLAN/GSM networks, test equipment's and backends.
- Knowledge software operating systems embedded Linux in particular.
- Experience and expertise in testing CPE gateways.
- Excellent communication skills and customer oriented.
- Native German, fluent English and French ideal.
- Ability to travel.

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